ensuring integrity
Binding Standards for Certified Agents
- Professional Integrity
- Act in the best interest of students always.
- Provide advice and guidance that is honest, informed, and based on verifiable facts.
- Refrain from any form of misrepresentation, exaggeration, or misinformation to students, institutions, or third parties.
- Transparency and Accountability
- Clearly disclose all service charges, fees, refund policies, and institutional commissions before engagement.
- Avoid hidden charges, misleading promotional offers, or coercive recruitment practices.
- Provide written agreements to students outlining services, timelines, and obligations.
- Accuracy of Information
- Only recommend programmes and institutions that suit a student’s academic profile and goals.
- Ensure all documents submitted on behalf of students are genuine, complete, and verifiable.
- Verify academic and financial records before making institutional or visa submissions.
- Ethical Institutional Representation
- Represent only those educational institutions with whom there is a valid and documented agreement.
- Avoid signing students to institutions or programmes based solely on agent commission structures.
- Refrain from falsely claiming institutional affiliations or exclusive partnerships.
- Conflict of Interest
- Declare any potential conflict of interest in writing to both the student and the institution involved.
- Avoid situations where personal or financial interests compromise impartial student advice.
- Student Protection and Welfare
- Prepare students adequately for academic, cultural, and logistical challenges abroad.
- Provide accurate visa and immigration advice based on current information from official sources.
- Support students with contacts for help after arrival, including embassy or SRAAA networks.
- Confidentiality and Respect
- Treat all students with dignity, without discrimination based on gender, religion, disability, ethnicity, or socioeconomic background.
- Maintain strict confidentiality on all student records and communications, in compliance with NDPR.
- Advertising and Public Information
- Ensure that all marketing materials, websites, and social media content are factual, verifiable, and not misleading.
- Avoid using false testimonials or unverifiable guarantees of visa approvals or admissions.
- Training and Continuous Development
- Complete required SRAAA training and CPD hours annually.
- Stay up-to-date with global admission standards, visa regulations, and ethical practices.
- Disciplinary Compliance
- Cooperate fully with SRAAA audits, investigations, and review processes.
- Accept penalties ranging from warnings to blacklisting if found in breach of this Code of Conduct.
know more
get answers to some FAQs
What are the contact options for inquiries or support?admin2025-04-29T06:17:07+01:00
You can reach SRAAA through email, phone, or social media links provided in the Contact section.
How can I partner with SRAAA?admin2025-04-29T06:16:55+01:00
Institutions and organizations interested in partnerships can contact SRAAA via the “Contact Us” section.
What is SRAAA’s policy on transparency?admin2025-04-29T06:16:40+01:00
As a charity organisation, SRAAA publishes financial reports to show how funds are used, available in the “Accounts Section”.
What information is available for students studying abroad?admin2025-04-29T06:15:21+01:00
The “Education Abroad” section provides details about students’ rights, how to access jobs and accommodation, prepare for interviews, and adapt to international cultures.
How do I verify the authenticity of a recruiter listed on SRAAA?admin2025-04-29T06:15:05+01:00
You can use the Membership Verification Tool to check certified members on the website.
How can I subscribe to updates on global education and student recruitment?admin2025-04-29T06:14:54+01:00
Recruiters can subscribe for daily updates by signing up through the subscription section on the homepage. Updates include university news, government policies, and immigration regulations.
