Your safety, success, and satisfaction are our top priorities. Below, discover how SRAAA ensures that every Nigerian student studying abroad receives professional, ethical, and transparent support.

• Verify Credibility Instantly

Every SRAAA‐certified agent is listed in our National Agent Registry. Before you pay any deposit, confirm your advisor’s name, certification status, and compliance record online.

• Ethical, Student‐First Guidance

Certified agents must follow the SRAAA Code of Conduct:

1. 1. Itemized Fee Disclosure: Tuition, service fees, visa costs, living estimates, refund policy—all in writing.
   2. Priority on Your Best Interests: Advice based solely on your academic profile, budget, and career goals—not on commissions.
   3. Mandatory Pre‐Departure Briefings, Visa Support, and Ongoing Welfare Check‐Ins through SRAAA’s Student Protection & Support Abroad (SPSA) program.

• Data Privacy & Security

Agents comply with the Nigeria Data Protection Regulation (NDPR). They collect only essential personal data, secure it within encrypted systems, and grant you full access or deletion rights upon request.

• Free, Comprehensive Resources
  • Downloadable Checklists: Pre‐departure, visa application, and arrival guides.
  • Webinars & Country Guides: Regular updates on scholarship opportunities, visa changes, and destination care tips.
  • Complaint & Incident Reporting: Use the “Flag a Breach” form to report any agent misconduct anonymously.

1. Search the National Agent Registry
   • Look up the agent’s name or agency.
   • Confirm “Active” status, expiry date, and any compliance flags.
2. Review Their Profile
   • Check training completion date, CPD credits, and average student outcomes.
   • Read reviews or testimonials from former students.
3. Request a Written Fee Disclosure
   • Confirm all components:
     • Tuition fees (fixed per year or per credit).
     • Visa & immigration costs (application fee, biometrics).
     • Estimated living costs (accommodation, meals, transport).
     • Refund & cancellation policy (conditions, timelines, percentages).
4. Confirm Pre‐Departure Support
   • Ensure they provide:
     • Mandatory pre‐departure briefing covering visa compliance, travel logistics, health insurance, and cultural adjustment.
     • 24/7 Emergency Helplines via the International Student Protection Office (ISPO).
     • Welfare Check‐Ins at 4 weeks, mid‐term (4–6 months), and annually.

Once your agent confirms your enrollment and visa issue, SRAAA’s SPSA program begins to safeguard your welfare:

1. Pre‐Departure Briefings
   Quarterly seminars in Lagos, Abuja, Port Harcourt, Enugu, Kano, or via live‐stream webinars covering:
   • Visa Conditions & Work Rights
   • Travel & Arrival Logistics
   • Health Insurance Requirements (e.g., NHS surcharge, OSHC)
   • Cultural Adjustment Tips
   • Campus Orientation Essentials
2. 24/7 Emergency Helpline
   • Toll‐free lines under ISPO, in partnership with Nigerian embassies in the UK, USA, Canada, Australia, Germany, and beyond.
   • Covers:
     • Lost/stolen passport or BRP
     • Detention/legal issues
     • Medical or mental‐health crises
     • Unsafe accommodation
3. Welfare Check‐Ins
   • Four Weeks After Arrival: Initial acclimatization call or digital survey.
   • Mid‐Term (4–6 Months In): Video call or peer ambassador check.
   • Annual Review or Upon Request: Ongoing wellbeing assessment.
4. Diaspora Counselling Support
   Virtual sessions with alumni mentors, including:
   • Cultural adjustment counselling (religious identity, language barriers)
   • Career guidance (internship search, CV writing)
   • Financial hardship advice (budget management, scholarship search)
5. Reporting & Redress
   If you suspect unethical behaviour by your agent or university, you can:
   • File a complaint via SRAAA’s “Flag a Breach” portal.
   • Track your Incident Ticket until closure.
   • Access legal advice or embassy intervention through ISPO.
   • You can register on our website to keep you informed on all upcoming and relevant information regarding immigration, education, Health, career, etc.